Privacy Policy

Privacy Policy

This privacy notice applies to the information collected by Puerto Rico Medical Defense Insurance Company (PRMD) and its providers from the users of this website.It established the minimum information collected by PRMD, how and why it may use such information, how it is protected, and what your options are.

What information does our website collect and how is it used?

PRMD and its providers collect information about the users of its website directly from the user.We do not share the information provided to us with others unless it is hereby stated or in good faith as required by law.

Information provided by the user: if you fill out a "contact" form in this website, the website will ask you to provide some personal information (email address, name, phone number).PRMD also offers its clients the benefit of submitting a claim through its website, which, aside from the information requested in the "contact" form, also asks for the client's policy number.

The information you provide through the contact form will be used to respond to your inquiry.Information related to online policy claims will be saved and stored according to the requirements established by the Office of the Insurance Commissioner of Puerto Rico.

Do not send any confidential information or personal identification data (social security number, date of birth, driver's license number, or any financial information). If you send such information, you are doing so at your own risk, and PRMD will not be responsible to you nor for any consequences arising from its submission.
Nonetheless, as an exception to this rule, the PRMD website has temporarily provided an additional optional contact form to collect sensitive and confidential information (mainly, Social Security Number), as ordered by Law 60 of 2019 of Puerto Rico, which requires PRMD to report the payment of insurance premiums to the Puerto Rico Department of Treasury (Hacienda). This form is not currently in use.

Third-party services: PRMD may use services hosted by third-parties, mainly Google Analytics, to help understand how our visitors use our website.These services may collect information sent by your browser as part of a web page request, including your IP address.If these third-party services collect information, they do so anonymously and in aggregate, so as to provide us with useful information, such as website trends, without personally identifying visitors.

Do Not Track (DNT): PRMD does not track its clients over time or in third-party websites to serve targeted ads; therefore, it does not respond to Do Not Track (DNT) signals.However, as mentioned previously, some third-party websites do track your browsing activity as they serve you with content, which allows them to customize the information they show.If you are visiting such sites, your internet browser should let you set up a DNT signal to let third parties (especially advertising agencies) know you do not wish to be tracked.

How is YOUR personal information protected?
PRMD has adopted strict policies and measures to protect your personal information against accidental loss, access, or unauthorized use.
Who CAN ACCESS the information?

PRMD will not sell, rent, or lease mailing lists or any other user data to third parties, and we will not make your personal information available to unaffiliated third parties, except in the following cases:

to agents, website providers, or contractors who may use it on our behalf or in consideration of their relationship with us;
as required by law, for public safety or political matters, and as necessary in connection to the transfer of our business assets.
How can YOU correct, modify, or delete YOUR PERSONAL INFORMATION?
Contact us at the phone number, through the contact form, or by mail to the address provided on our website at any time in order to:
see what data PRMD has about you, if any;
change or correct any data we have about you; or
ask us to delete any data we have about you.

If you have any additional questions or concerns about this privacy notice, please contact the PRMD Privacy and Security Officer at

If our practices were to change in any significant manner, PRMD will publish such policy changes here.

Effective: May 2021